Refund policy

1. Return Eligibility

You may request a return if:

  • The product is received damaged, defective, or incorrect.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, accessories, manuals, and packaging are intact.
  • The return request is made within [1-2 DAYS] of receiving your order.

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

Return requests must be submitted within [1-2 DAYS] from the date your order is delivered.

Requests received after this period may not be eligible for return or refund.

3. How to Request a Return

To initiate a return:

  1. Contact us at ishanthorat0489@gmail.com.
  2. Include:
    • Your Order Number
    • Product Name
    • Reason for Return
    • Photos or videos (if the item is damaged, defective, or incorrect)
  3. Our customer support team will review your request and provide further instructions.

Do not return any item without receiving return authorization from us.

4. Refund Process

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME].
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

5. Exchanges

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

We may offer:

  • A replacement of the same product (subject to availability), or
  • An exchange for another eligible product, or
  • A refund, as appropriate.

Exchange requests should be made within [1-2DAYS] of delivery.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Notify us within [1-2 DAYS] of delivery.
  • Email us at ishanthorat0486@gmail.com with your order number and clear photos or videos of the product and packaging.
  • We will investigate the issue and provide a suitable resolution as quickly as possible.

Please do not dispose of the product until instructed by our customer support team.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Products marked as "Final Sale" or "Non-Returnable"
  • Personalized or customized products
  • Gift cards or digital products
  • Perishable goods
  • Personal care, beauty, or hygiene products that have been opened or used
  • Products damaged due to misuse, negligence, or improper handling after delivery

8. Return Shipping Costs

  • If the return is due to our mistake (such as a damaged, defective, or incorrect item), we will bear the return shipping cost where applicable.
  • If the return is due to a change of mind or any reason not attributable to our error, the customer may be responsible for the return shipping charges.

Please wait for return instructions before shipping any item.

9. Order Cancellation

Orders may be cancelled before they are shipped by contacting us immediately.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order will be subject to this Return & Refund Policy.

10. Refund Exceptions

Refunds may not be issued if:

  • The returned item fails our inspection.
  • The product has been used, damaged after delivery, or is missing parts not due to our error.
  • The return request is made after the eligible return period.
  • The product falls under the non-returnable category.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: ishubh.co.in

Email:ishanthorat0489@gmail.com

Phone:7276028600

Business Address: THORAT SERVO PETROLEUM,AKOT MAHARASTRA

Customer Support Hours: 10AM TO 5PM